Ford Motor Company Launches New Warranty for Ford Genuine and Motorcraft Parts

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  • New warranty provides unlimited mileage coverage for 24 months from time of purchase or installation
  • Parts and labor continue to be covered with any repair completed at Waldorf Ford
  • Ford provides vehicle owners with towing reimbursement for repairs completed at Waldorf Ford

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WALDORF, MD, 2013 – Ford Motor Company announced the launch of a new warranty on Ford Genuine and Motorcraft service parts for unlimited mileage for 24 months from time of purchase or installation.

The Ford backing, clarity of terms, labor coverage and access to Ford’s nationwide network for coverage provides greater value and peace of mind for all customers whether they are general consumers, fleet operators or independent repair facilities.

“Ford is dedicated to constant improvement in all we do. Ford Genuine and Motorcraft replacement parts are approved by Ford engineering,” said Greg Basiliko, General Manager of Waldorf Ford.  “In the unlikely event a part fails, our new warranty demonstrates our commitment to quality, our customers and our intent to provide greater peace of mind and an improved ownership experience.”

Ford also will now reimburse fleets and independent repair facilities up to $150 in labor coverage. Ford continues a No Commercial Exceptions policy as a commitment to fleet customers.

In addition, Ford’s part warranty provides customers towing reimbursement for repairs completed at any Ford or Lincoln Dealership.

How it works

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If a service part purchased under the new warranty happens to fail and the repair is completed at a Ford or Lincoln dealership, the entire repair cost, labor and towing will be covered.  If the repair was completed at an independent installer or fleet facility, Ford would reimburse up to $150 in labor (the towing would not be covered).

In the case of an individual do-it-yourself customer who chooses to install a part themselves, the warranty covers the cost of a replacement part for 24 months and unlimited miles. The DIY’er labor time is not reimbursable.  Labor expense is only reimbursable on repairs completed in a fleet or installer facility.

Ford’s previous service parts warranty was 12 months or 12,000 miles, whichever occurred first, and labor was covered if the part was installed by a Ford or Lincoln dealership. Labor was not covered on parts sold over-the-counter to a fleet or installer.

For more information visit Waldorf Ford located at 2440 Crain Highway, in Waldorf, MD 20601 or call our Service Department at 301-843-2400 or visit us online at http://www.waldorfford.com!

How to find a repair shop for your vehicle

Usually if you ask 10 different people the same question you get 10 different answers. That wasn’t the case when I asked 10 people how they would go about picking a repair shop for their vehicle. The overwhelming majority said they would ask their friends and family. The rest said that they would go online to find a shop and read reviews. We were surprised to find that there really weren’t any other answers given.

So, we are guessing that the first way to find a shop is pretty straightforward, so we will take you through some of your online choices that will assist you in finding the right repair shop for your needs.

Google: The frontrunner of search engines. But Google is more than a search engine. It includes mapping, store information and most importantly reviews. Google will also be adding photo tours of locations, though this is new and not widely in use currently. If you want to see what information you can find, just click here to see the Waldorf Ford information.

Yelp: Yelp was started to help connect people with businesses. Their viewers have written over 25 million local reviews. They do not allow businesses to pay to change reviews and they don’t let businesses re-order the reviews. Yelp also posts deals from businesses, posts local events and lets Yelpers talk to each other. Click here to see the Waldorf Ford Yelp page.

Bing: Another widely used search engine. Completely independent of Google, so search results may be different from what you see when you search using Google. The information that Bing provides on the company listings isn’t as detailed as Google, but will get you what you need to make a call. To check out Waldorf Ford’s Bing listing, click here.

The last online resource we’ll cover is Yellow Pages.

Yellow Pages: The online replacement for the yellow pages section in the printed phone book. With so many people abandoning print it only made sense for them to publish online using the same name. It’s well organized and includes reviews. Business can buy premier listings that put them at the top of your search results. Click here for Waldorf Ford’s Yellow Pages listing.

That pretty much covers where you can find a repair shop online. Just go to any of these resources, enter the area you want to find service in and then enter “repair shop“, “auto repair“, “oil change”, “transmission repair”, etc. We are confident that you will find many places to choose from. Of course we hope that Waldorf Ford will be your pick from these lists. If you want to talk to one of our service advisors regarding servicing your vehicle, just give us a call at 301-843-2400 and ask for Ford Service. Or check us out online at Waldorfford.com. Waldorf Ford is located on Route 301 North in Waldorf, just 15 minutes south of Washington DC.

Importance of a Maintenance Schedule for your car

There has recently been in the news a study that showed that people are keeping their vehicles for 6 years. Compare this to the 4 years people kept their vehicles just a short 8 years ago. What factored into this change? First, the economy. Even though things are looking better today, unemployment is still high and there is still a lack of confidence in the economy. Second, long loan terms. Now that you can finance a vehicle for 72 months it takes longer to gain equity in your vehicle. So people are hanging on to their cars until their are close to being paid off. Third, vehicle quality. The quality of most vehicles is better than it was. Build them better and they last longer.

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You have a role to play in the quality of your vehicle too. If you follow a maintenance schedule, you will help your vehicle retain value longer. Which will help you keep it longer and help you get more for it when its time to trade it in. Here are some of the things that you should put on that schedule:

Oil and Filter Change
Regular oil changes are important because motor oil contains additives that have the ability to neutralize acids. Over time, these additives get used up and stop being effective.
Also, oil can absorb water, dust and combustion byproducts and holds them in suspension. Eventually, the oil gets saturated and can’t absorb any more. When the contaminated oil remains in the engine it can cause corrosion.

Ignition System Maintenance
In today’s vehicles, the bulk of the ignition system maintenance involves spark plugs and wires. Worn or misfiring sparkplugs will cost you fuel economy and emissions performance. Most recommendations are to check the performance of your spark plugs at 30,000 miles and plug wires at 60,000 miles. Your local dealer can check this for you, also refer to your owners manual for manufacturer recommendations.

Cooling System Maintenance
Most modern cooling systems and coolant only require replacement every 100,000 to 200,000 miles. When refilling however, it is important to use only distilled water with a concentrated coolant, in order to prevent corrosion and mineral blockage. Always make sure to properly bleed the system after replacing coolant, as air bubbles can dramatically reduce cooling system ability.

Air Filter/Fuel Filter Replacement
A dirty air or fuel filter can cause poor performance, poor fuel mileage and reduced engine life. Changing your air/fuel filter is easy and rule of thumb is to change the air filter 12 months/12,000 miles or fuel filter 24 months/24,000 miles. For the best information, again check your owner’s manual or ask your service advisor.

Brake Rotor and Pad Replacement:
We typically recommend you check the condition of your brake components anytime you rotate your tires. Make note of any unusual wear. Replace the pads when there is still a little of the pad left, wait any longer and you could damage the rotor. Especially check into those brakes if the brake pedal feels spongy when you use them, you hear unusual grinding or squealing, braking is hard or your brake light is continuously on.

Tire Pressure Check: Maintaining the correct air pressure in your tires will not only help improve fuel economy, it will help your tires wear more evenly. The manufacturers put the recommended tire pressure on a sticker on the door jam. All you need is a simple pressure gauge and you can check it yourself.

Tire Rotation: Our rule is to rotate the tires whenever you change the oil. This will help your tires last longer, saving you money in the long run.

Transmission Fluid Change: Most newer vehicles don’t require or recommend a transmission fluid change. It is a sealed system that has the same fluid in it for the life of the transmission. If you have an older vehicle the standard is to change the transmission fluid and filter at 40,000 miles. I will go to our old fall back and recommend if you have any questions, refer to your manufacturer’s owners manual or ask your service advisor for help.

Car Wash: The exterior of your car will not only look better, it will last longer if you wash your car regularly. Road grime and winter road treatments are hard on your vehicle, corroding whatever it touches. So give your car a good scrub – you will feel better once you do!

That about covers everything. Servicing your vehicle properly will help keep it running better for you and help you get more for it when you decide to replace it down the road. If you have any questions about the maintenance of your vehicle, feel free to contact one of our service advisors at Waldorf Ford. We are conveniently located on Route 301 North in Waldorf, just 15 minutes south of Washington DC.

Source: Carsdirect